| 39 FAQs found |
How do I set up Microsoft/Google Authenticator for Second/Two Factor Authentication (2FA)?
First note that you only need an authenticator if you are authenticating via the LMS (i.e. are not using a RMH network login and Single Sign On). Our recommendation is to use the Microsoft Authenticator, but the Google Authenticator will also work.
The procedure to set up Microsoft Authenticator is as follows:
- Install the Microsoft Authenticator app on your phone.
- After installing the app, open your Learning Hub user profile and use your phone to scan the QR code in your User Details section. In the top right, click on the + and choose the option for "Other account (Google, Facebook, etc.)". This will allow you to link your Learning Hub account to the Authenticator app on your phone.
The procedure to set up Google Authenticator is as follows:
To complete your account setup, please complete these two steps:
- Go to the Apple Store (iOS) or the Google Play Store (Android) to install the "Google Authenticator" app on your phone.
- After installing the app, open your Learning Hub user profile and use your phone to scan the QR code in your User Details section. To scan the QR code on the app, click on the + in the bottom right, and select "Scan a QR Code". This will allow you to link your Learning Hub account to the Authenticator app on your phone.
After you have followed the above instructions to set up two factor authentication, each time you log into the Learning Hub you will be able to open the Authenticator app and obtain your authenticator token when prompted to do so.
For further assistance, please contact Learning Hub support.
Can I access the Learning Hub from home?
Yes. You are able to access the Learning Hub from both work and when at home, using the website address: https://learninghub.mh.org.au.
All of the features will be the same when accessing Learning Hub from home.
How do I know what training I need to complete?
When you log in to the LMS, you will be presented with a page titled “completion dashboard”.
You can also access this via the top-menu: My learning > My courses.
Any learning that has been allocated to you as a mandatory learning requirement, will appear under the heading of Mandatory learning. You can check your overall mandatory learning using the half-circle progress bar, or checking for the status of Complete and showing a green progress meter.
Pop-ups are being blocked, so I can't see a training. What do I do?
For this, we suggest that you enable pop-ups for the Learning Hub. How you do this will depend on your browser however. Here are some instructions for our suggested browsers:How can I enable popups?
Enabling popups for our site varies from browser to browser. Please see the below guides for our supported browsers.
I recompleted a training and the training hasn't updated the date.
If you do not need to recomplete a training, the system will not record a new completion date for you if you do it again. This means you will not get an updated certificate either. Our logs may not even reflect that you have recompleted the course in these circumstances depending on how the course is set up.
I/my staff member will be on extended leave (e.g. paternity/maternity/parental leave or long service leave/LSL). Will training dates be adjusted?
No. Training dates will not be adjusted for leave. There is no expectation for staff to complete training on leave however. Keeping the training dates as is was a decision made by executive to ensure that data stays aligned. To compensate for this when the decision was made, the KPIs were reduced.
You can on both most Learning Hub and IRIS reports filter out staff on long leave however.
Why does my repeated/recurring/annual training say it is incomplete? I did this training last year.
When a repeated training's window opens up, the course is marked as "not completed" and your previous record is put into historical data, in order to enable you to record a new date. We recommend that with your repeated trainings you pay attention to the due date of the certification.
I want to do work experience with your organisation. How is this handled?
Please see the work experience page on our organisation's website.
My quiz didn't mark off after I completed it and the attempt didn't seem to be logged.
Are you a trainer on the course? If so, you may have done a quiz preview.
If you have trainer
permissions on a course, before doing the quiz, on your left-hand
Administration panel, click "Switch role to..." and select "Learner" or
your quiz won't be recorded. This admin panel may be tucked away on the
far edge of your screen if you have previously hidden it.
I
have a PYMWHS login, but when I log in it says “You have logged in
successfully using network credentials as ‘first.last@pymhws.org.au' but we
are unable to find an account with this username.
This is most likely because the Learning Hub doesn't have your PYMHWS information yet.
When your PYMHWS email address is created, this information is told to your staff who manage the HR system, SAP SuccessFactors, which is then input into that system. This flows to the Learning Hub the next day after being input.
You should expect to have Learning Hub access within 2 business days of getting your PYMHWS email address.
I need the ability to see reports or mark off training (such as annual discussions). How can I get this?
Please contact our team at Learning@mh.org.au, and someone will get back to you to assist.
Once you have the ability to do this, this guide will show you how to make reports, and this guide will show you how to tick off training such as annual discussions.
How do I check reports for staff completion?
You may continue to use IRIS for checking staff completion based on cost-centre.
The Learning Hub also has the capability to show you a staff completion report, for the staff that report to you.
When you log in to Learning Hub, choose the tile Manager & leaders reports (direct) to show mandatory training progression.
You can also create custom reports Manager certification completion status overview (all of RMH) to see people who are not listed as your reports, if you have access.
How can I get a training automatically allocated to staff under my cost centre?
Our friendly Learning Hub staff will be able to set up an audience for you which handles this. Please contact Learning@mh.org.au. We will need to know what training needs to be allocated to which cost centres, as well as information on what roles need the training.
How does the Learning Hub know who my staff are?
Learning Hub gets this information primarily from the information recorded in the HR system SAP, which is updated on a daily basis. This is based on cost centre. This does mean that some staff such as students or graduates on rotation may not show up under your team.
How can I backdate a training such as an annual discussion? How do I mark off a training that isn't in the Enter Completion menu? How do I enter RPL?
Although it is a bit more complicated than the normal method, you can backdate a training by entering in a training date with a longer method, using this guide.
How can I provide someone with an extra attempt at a quiz?
You can do this by following the steps in this guide, provided you have the right permissions on the course.
I keep receiving emails from the Learning Hub about people completing quizzes, how can I turn these off?
You are receiving these notifications as you are enrolled in a course with trainer level access. This access allows you to view quiz progression and override quiz results.
If you are receiving these emails in error, and are not a trainer, please email Learning@mh.org.au
If you are a trainer and do not wish to receive these emails, you can turn these off in your Learning Hub message preferences:
- Go to message preferences page in Learning Hub: https://learninghub.mh.org.au/message/edit.php
- Click on the green-coloured On buttons, and change them to a grey-coloured Off
I have staff paid under a clinical classification, but they are non-clinical (e.g., a nurse in a research role). How can I get the clinical training removed from their account?
When setting up our automatic allocations, we set them up with the information our team has available. This means we couldn't easily identify each cost centre that was a non-clinical cost centre, and especially not individual staff members.
If you have non-clinical staff assigned clinical training, please contact Learning@mh.org.au with the following information:
- which staff need to be marked as non-clinical
- is this a rule that is applicable across an entire cost centre, and if so what cost centre
- a few examples of training that should not be applied to that staff member.
In the meantime, you may advise your staff to disregard reminders for training you believe is not relevant.